Question 1

What is PacerPro?

Accepted Answer

PacerPro monitors federal and state court dockets and automatically delivers filings, documents, and metadata to your case teams and document management systems. Instead of manually downloading from PACER, forwarding emails, and profiling documents one by one, PacerPro handles the retrieval, naming, distribution, and DMS filing — automatically, for every tracked matter, every time a new entry hits the docket.

Question 2

Who uses PacerPro?

Accepted Answer

PacerPro is used by litigation docketing teams, paralegals, legal assistants, associates, partners, knowledge management professionals, litigation support specialists, DMS administrators, and IT teams at law firms of all sizes. The majority of the AmLaw 100 rely on PacerPro for court filing automation.

Question 3

What is the difference between PacerPro and PACER?

Accepted Answer

PACER is the federal judiciary's public access system for court records. It provides the raw data — docket sheets, filed documents, case information — but requires manual searching, downloading, and distribution. PacerPro sits on top of PACER and automates the work that happens after a filing is made: retrieving the document, attaching it to a notification, delivering it to the right people, and uploading it to your DMS with correct metadata. PacerPro does not replace PACER. It eliminates the manual steps between a court filing and your team having it in hand.

Question 4

What does the admin console do?

Accepted Answer

The admin console provides firm-wide visibility and control over your PacerPro deployment. Administrators can create and manage users, configure offices and practice groups, manage distribution lists, track case activity, and view audit logs — all from a single portal.

Question 5

Can I see what was delivered and when?

Accepted Answer

Yes. PacerPro maintains a complete audit trail for every notification sent and every document uploaded to your DMS. The audit log shows what was delivered, to whom, when, and — for Manifold — which DMS workspace it was filed to and which mapping rule was applied. This traceability is designed for firms that require defensible, auditable document handling workflows.

Question 6

What reporting is available?

Accepted Answer

LitTracker provides three core report types: the Case Activity Report (filing volume and docket activity across your portfolio), the Court Fee Report (PACER expenditures by matter, office, or practice group), and the Error Report (failed deliveries, mapping issues, or processing exceptions). These reports give docketing managers and firm administrators the data they need to manage operations and demonstrate value.

Question 7

Which federal courts does PacerPro cover?

Accepted Answer

PacerPro covers all federal district courts, bankruptcy courts, appellate courts, and the Judicial Panel on Multidistrict Litigation (JPML) across all 50 states.

Question 8

Does PacerPro cover state courts?

Accepted Answer

Yes. State court coverage is available through StatePro, which extends PacerPro's monitoring and delivery capabilities to state courts through an expanded network of data partners. State court coverage varies by jurisdiction. Contact PacerPro for current availability in specific states.

Question 9

Does PacerPro cover MDL cases?

Accepted Answer

Yes. PacerPro covers cases before the Judicial Panel on Multidistrict Litigation (JPML), in addition to the underlying district court dockets. You can track MDL proceedings and the individual member cases within them.

Question 10

Which documents management systems does PacerPro integrate with?

Accepted Answer

PacerPro's Manifold product integrates with iManage and NetDocuments directly. OpenText and Worldox are supported through PacerPro's technology partnership with SeeUnity. Integration means filings are automatically uploaded to the correct client-matter workspace in your DMS with appropriate metadata — no manual profiling required.

Question 11

How does matter mapping work?

Accepted Answer

Matter mapping is the process of connecting a tracked court case to a specific workspace or folder in your DMS. Once a matter is mapped, every filing on that docket is automatically uploaded to the correct location. PacerPro supports mapping by matter ID, case number, and custom identifiers. Mappings are configured once per matter and apply to all subsequent filings.

Question 12

What metadata does Manifold capture?

Accepted Answer

Manifold captures the structured metadata embedded in the federal court's ECF system, including matter ID, document type, date filed, court, case name, docket entry number, and associated party information. This metadata is applied to every document uploaded to your DMS, ensuring consistent, searchable records across your firm.

Question 13

Does Manifold respect our DMS folder structure and permissions?

Accepted Answer

Yes. Manifold is designed to work within your existing DMS architecture. Documents are filed to the correct subfolder (not just the workspace root), and the integration respects your workspace permission model. Ethical wall and confidentiality configurations in your DMS are honored — PacerPro does not override access controls.

Question 14

What happens if a filing is mapped to the wrong workspace?

Accepted Answer

PacerPro provides an audit trail for every document action — what was uploaded, when, where, and which mapping rule was applied. If a misfiling occurs, administrators can identify the issue in the audit log and correct the mapping. Error alerting is available, so administrators are notified of mapping failures rather than discovering them after the fact.

Question 15

Can I test DMS configurations before going live?

Accepted Answer

Yes. PacerPro supports sandbox and test-mode configurations so you can validate matter mappings, folder targeting, and metadata population before production rollout. This allows DMS administrators to confirm that the integration behaves correctly in their environment before case teams depend on it.

Question 16

Is there an API?

Accepted Answer

Yes. Manifold includes an API that provides access to your firm's federal court filing data and associated metadata. The API can be used to power downstream workflows, connect to experience management platforms, or build custom integrations.

Question 17

Will PacerPro notifications work with our email security gateway?

Accepted Answer

PacerPro's notification emails are sent from published, authenticated domains with full SPF, DKIM, and DMARC compliance. PacerPro provides IT teams with a complete list of sending domains and IP addresses for configuring transport rules. For firms running Mimecast, Proofpoint, or Microsoft Defender for Office 365, PacerPro's IT onboarding guide includes specific Safe Links compatibility guidance and transport rule examples.

Question 18

What if our email security rewrites links in PacerPro notifications?

Accepted Answer

URL rewriting by Safe Links (Microsoft Defender), Mimecast, or Proofpoint is the most common integration friction point for legal technology tools that deliver via email. PacerPro provides documentation and configuration guidance specifically for this scenario. PacerPro's support team can work with your IT team to ensure that notification links function correctly through your security gateway.

Question 19

How long does IT configuration take?

Accepted Answer

For most firms, SSO configuration and email deliverability setup can be completed in under four hours. PacerPro provides a dedicated IT admin onboarding kit that includes SAML configuration steps, sending domain and IP references, Safe Links compatibility notes, and an admin console walkthrough — so your IT team can configure and verify the integration independently.

Question 20

Does PacerPro notify us before making infrastructure changes?

Accepted Answer

Yes. PacerPro communicates infrastructure changes — including changes to sending domains, IP ranges, email templates, or authentication endpoints — directly to IT admin contacts with advance notice so your team can pre-stage any required configuration updates during planned maintenance windows.

Question 21

How do notifications work?

Accepted Answer

When a new filing appears on a tracked docket, PacerPro retrieves the document, applies your naming convention, and sends an email notification with the PDF attached to everyone on that matter's distribution list. The notification includes the case name, docket entry number, filing description, and the document itself — not just a link.

Question 22

What are distribution lists?

Accepted Answer

A distribution list is the set of people who receive notifications for a specific matter. You can configure distribution lists per matter to include attorneys, paralegals, legal assistants, co-counsel, and even clients. Lists are editable at any time — adding or removing recipients takes effect immediately.

Question 23

Can external team members receive notifications?

Accepted Answer

Yes. Distribution lists support both internal firm recipients and external recipients such as co-counsel and clients. You control who receives notifications on a per-matter basis.

Question 24

Will I receive duplicate notifications?

Accepted Answer

PacerPro deduplicates notifications so that each filing generates one notification per recipient. You will not receive repeated alerts for the same docket entry.

Question 25

Can I filter which filings I'm not notified about?

Accepted Answer

PacerPro supports notification preferences that let you control the types of docket entries you receive alerts for. For example, some users prefer to receive only orders and substantive motions, while others want every entry. Configuration options vary by product tier.

Question 26

What does a typical pilot look like?

Accepted Answer

Most pilots start with a small set of active matters — typically three to five — so your team can evaluate PacerPro against real filings in your actual environment. For firms using Manifold, the pilot includes configuring real DMS workspaces, testing end-to-end upload, validating notification delivery through your email security stack, and confirming matter mapping accuracy. Pilots are designed to produce measurable results: filings delivered, documents uploaded correctly, and distribution lists functioning as expected.

Question 27

How long does it take to get started?

Accepted Answer

For PDF2Go, most teams are live within 48 hours of account setup. Adding a new matter takes minutes — configure the case, set up the distribution list, and filings start arriving automatically. Manifold deployments require DMS configuration and matter mapping, which typically takes longer depending on the firm's DMS architecture and the number of matters being onboarded.

Question 28

Can I bulk-add matters during onboarding?

Accepted Answer

Yes. PacerPro supports bulk operations for matter setup, including adding tracked cases, configuring distribution lists, and establishing DMS mappings at scale. This is designed for firms onboarding large portfolios — the process should work as well at 200 matters as it does at 20.

Question 29

What kind of support does PacerPro provide?

Accepted Answer

PacerPro provides dedicated customer support via support@pacerpro.com. The support team is equipped to handle both end-user questions (notification configuration, distribution lists, case setup) and technical integration issues (DMS mapping, SSO troubleshooting, email delivery). For enterprise deployments, PacerPro provides a direct escalation path and technical contacts during the first 30 days of rollout.

Question 30

Is there training for our team?

Accepted Answer

PacerPro is designed to require minimal training for end users. Attorneys and paralegals receive filing notifications in their existing email — there is no new interface to learn for daily use. For administrators and docketing teams, PacerPro provides onboarding walkthroughs, admin console documentation, and a separate IT admin onboarding guide for technical staff configuring SSO and email delivery.

Question 31

How is PacerPro priced?

Accepted Answer

PacerPro's Workflow Automation tier (which includes PACER Overlay and PDF2Go) starts at $40 per seat per month, with volume-based pricing for larger deployments. The Experience Capture tier (which adds Manifold and SSO) is priced at the enterprise level. Contact PacerPro for a custom quote based on your firm's size and needs.

Question 32

Is there a free trial?

Accepted Answer

Yes. PacerPro offers a 30-day free trial for the Workflow Automation tier so your team can evaluate the product on your actual matters before committing.

Question 33

How does PacerPro handle PACER fees?

Accepted Answer

PACER charges per-page fees for document access. PacerPro passes through PACER fees at cost — there is no markup on PACER charges. Your firm's PACER spending is tracked and reportable via LitTracker's Court Fee Report, providing docketing managers with visibility into PACER expenditures across all tracked matters.

Question 34

Are non-profit discount available?

Accepted Answer

Yes. PacerPro offers discounted pricing for non-profit organizations. Contact sales@pacerpro.com for details.

Question 35

What products does PacerPro offer?

Accepted Answer

PacerPro offers four products, each addressing a different part of the court filing workflow:

PDF2Go delivers PDF copies of new court filings directly to case teams via email within minutes of a new docket entry. You configure which matters to track, who should receive notifications, and how documents should be named. PDF2Go handles the rest.

Manifold captures all of your firm's federal court filings and associated ECF metadata and automatically uploads them to the correct client-matter workspace in your document management system. It supports iManage, NetDocuments, OpenText, and Worldox (via SeeUnity).

PACER Overlay provides an enhanced interface for searching and navigating the federal court record. It includes multi-court search, litigant and attorney profiling, SmartDocket (filtered docket views with bulk download), and intelligent tracking with automated redline docket summaries.

LitTracker provides reporting on your firm's litigation activity, court fee expenditures, and system errors — giving docketing managers and firm administrators visibility into how the platform is performing across all tracked matters.

Question 36

Do I need all four products?

Accepted Answer

No. Most firms start with PDF2Go for real-time delivery of filings to case teams. Firms that want automated DMS filing add Manifold. PACER Overlay is available to all subscribers for enhanced court record searching and docket navigation. LitTracker is designed for docketing managers and administrators who need portfolio-level reporting. Your PacerPro representative can help determine which combination fits your workflow.

Question 37

How fast do filings arrive after a new docket entry?

Accepted Answer

PDF copies of filings typically arrive within one to two minutes of the court's ECF notice. PacerPro monitors for new docket entries, retrieves the document, applies your naming conventions, and delivers it to your configured distribution list — all automatically.

Question 38

Can I customize how documents are named?

Accepted Answer

Yes. PacerPro supports customizable naming conventions for delivered filings. You can configure naming rules to match your firm's DMS profiling standards or internal preferences, so documents arrive ready to file without manual renaming.

Question 39

What is a combined PDF?

Accepted Answer

A combined PDF is a single document that includes the primary filing along with all attachments and exhibits, properly ordered. This means your attorneys and paralegals receive one complete document instead of needing to download and assemble multiple files from PACER separately.

Question 40

Is PacerPro SOC 2 certified?

Accepted Answer

Yes. PacerPro holds SOC 2 Type I and Type II certifications. PacerPro was the first company in its category to achieve SOC 2 compliance, obtaining Type I certification in 2022 and Type II in 2023. The SOC 2 report is available upon request for firms conducting vendor security reviews.

Question 41

Does PacerPro support Single Sign-On (SSO)?

Accepted Answer

Yes. PacerPro supports SAML 2.0-based SSO and integrates with major identity providers, including Microsoft Entra ID (Azure AD) and Okta. SSO ensures that your firm's authentication policies — including conditional access and multi-factor authentication — apply to PacerPro access.

Question 42

Does PacerPro support SCIM provisioning?

Accepted Answer

PacerPro supports automated user lifecycle management. For details on current SCIM provisioning capabilities and roadmap, contact your PacerPro representative or the security team at security@pacerpro.com.

Question 43

How is data encrypted?

Accepted Answer

All data processed by PacerPro is encrypted in transit and at rest. This applies to court documents, notification content, and account information. PacerPro follows a Zero Trust security model, requiring strict verification and authorization for every access request.

Question 44

How does PacerPro handle sealed documents?

Accepted Answer

PacerPro does not store sealed documents. A document take-down request feature ensures that if a sealed document is inadvertently retrieved, it can be removed from PacerPro's systems. Court filings that are sealed or restricted at the docket level are handled in accordance with court-imposed access rules.

Question 45

Does PacerPro operate under a Shared Responsibility Model?

Accepted Answer

Yes. PacerPro's security model divides responsibilities among PacerPro (application and operational security), cloud service providers (infrastructure and physical security), and customers (access control, user management, SSO configuration, and secure usage). Full details are available on PacerPro's Security page and Trust Center.

Question 46

Where can I cassess PacerPro's security documentation?

Accepted Answer

PacerPro maintains a Trust Center with security documentation, compliance information, and pre-completed questionnaire responses. For additional security inquiries, contact security@pacerpro.com.

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